FAQs

Frequently Asked Questions

Clear answers about orders, shipping, returns, and product care.
  • We typically deliver within 7–15 business days, depending on destination and local processing. You'll receive tracking once your order is on the way.
  • When your order ships, we'll email a tracking link. Tracking may take 24–72 hours to update after dispatch.
  • If you need to update an address or cancel, contact us as soon as possible. We'll do our best to help before the order is processed.
  • If your item arrives damaged or incorrect, contact us and we'll make it right. For return eligibility and steps, please reach out with your order number.
  • For best longevity, we recommend gentle cleaning and thorough drying after use. Follow any care notes included with your item.